Frequently Asked Questions

The pillow

How long before I'll feel a difference?

Most customers report waking up less stiff by the end of the first week. A neck that's been compensating for years takes a few nights to relearn what proper support feels like. Give it the full 100-night trial before you decide.

Standard or HeatVibe — which should I get?

If your problem is purely alignment (your pillow keeps flattening), Standard fixes that. If you carry tension through the day — clenched jaw, tight shoulders — HeatVibe is worth the +$19. The 15-minute pre-sleep warmth is the part most customers say they can't live without after a week.

I'm a side sleeper. Will this work?

Yes — designed around side sleepers from the start. The contour cradles your neck without pushing your shoulder up. Most of our reviews are from side and combination sleepers.

How do I clean it?

The polyester cover zips off and machine-washes on cold. Tumble dry low or air dry. We include a spare cover so there's always a clean one ready.

Is the heat safe for nightly use?

Yes. The HeatVibe heat is low-grade warmth (warm-not-hot) on a 15-minute auto-off timer — it's not on while you sleep. The vibration is gentle rhythmic pressure, not deep-tissue. Both are designed for nightly use.

The bundle

How do I apply the 15% RITUAL15 discount?

Add the Neck Support Pillow, Cervical Relief Massager, and your choice of mask (silk or blackout) to your cart. Enter code RITUAL15 at checkout — 15% comes off automatically. Works on any combination of three Arvell products.

Does the 100-night trial apply to bundles?

Yes — every piece in your bundle is covered by the 100-night trial. Keep what works, send back what doesn't, full refund on returns.

The masks

What's the difference between the Mulberry Silk and 360° Blackout?

Silk is the softer wind-down. 16-momme mulberry silk, breathable, gentle on lashes and hair. The 360° Blackout is built for total dark — wraps the bridge of the nose, sides of the face, and contour above the cheekbones, no gaps. Pick silk if comfort is the priority; blackout if you wake to streetlight or sleep through daylight.

Shipping, returns, warranty

How long does shipping take?

Free US shipping on all orders. Processing in 1–3 business days; delivery in 7–14 business days. You'll get tracking by email as soon as your order ships.

What's the return policy?

100-night home trial on every product. If your mornings don't change, send it back for a full refund — no return shipping cost, no questions, no return slip. Email support@arvell.store with your order number to start a return.